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FAQ

We are happy to answer any questions you may have about us or our products.  Have a different question?  Contact us or send us an email at info @ siliskisoaps.com and we will get back to you as soon as we can. 
 
Shipping, Returns, and Exchanges
 
What is your shipping policy?
We try to get out orders as fast as possible.  Most orders get out the door by 1-2 business days.  Orders placed in the morning generally get shipped same day. 

 
What are your shipping rates?
Small orders go USPS first class mail.  Orders over a pound go USPS priority.  We have free shipping on all orders over $50. 
 
Do you ship internationally?
We currently ship throughout the USA and Canada.
 
What is your return policy?
Due to the nature of our products, we cannot accept returns if they have been opened or used.  Mispacked or missing orders will be replaced at no cost.

 
What is your refund policy?
We are sure that you will love all of our Siliski Soaps products and we stand behind every product we sell.  But just in case you are not totally in love, we will cover you with our 100% Money-back Guarantee.  Everyone is different and we are happy to find you a replacement scent that you will love or will refund your order.
 
If you are not 100% satisfied with your Siliski Soaps products, please contact us within 30 days of your order delivery date.
 
Products
 
You have a lot of scents.  Which one should I choose?
We have a wide variety of scents and are sure you will love more than one of them.  We will be happy to pack samples in an order if you would like to try a particular scent.   

Where are your products made?
We formulate and make all of our own products in house. 


Why be palm free?

The simple answer is that palm oil is incredibly destructive to the environment.  It is a major contributor to deforestation and the largest contributor to orangutan habitat loss in Indonesia and Malaysia.  Even RSPO palm is made from clearing tropical rain forests.  Palm oil is also harsher and more difficult to wash off the hands.  


What does 'all natural' mean?

We do not use synthetically derived detergents, colorants, hydrogenated oils, or chemical moisturizers in our soaps.  Our soaps are made from responsibly sourced oils using cold process techniques.  All of our regular scents are essential oil blends.  We very rarely use high end fragrance oils for limited release scents.  These are clearly marked.


About the Company

What is our motivation for making soap?
We started out searching for a clean, healthy “real” soap.  A soap free of dyes, detergents and unnecessary chemicals.  We began looking at mass produced soaps and found they were made with palm or tallow.  The glycerin, a natural skin soothing agent was removed to be used in higher priced cosmetics.  Cheap detergents, unnecessary foaming agents and moisturizers are commonly added, making for a chemical nightmare that can cause irritation, dandruff, and eczema.  So, no joy here.

We decided to look into the “All Natural” soaps available on the market.   We thought we had the answer, but the products we found were palm and coconut based and were marginally better but were just not good enough.  We continued our exhausting research and after finding little encouragement on the market, we decided, we could make…something better and Siliski Soaps was born.
 
What Makes Siliski Soaps Different?
We make Artisan soap, real soap, a soap that doesn’t contain fillers, preservatives or synthetic lathering agents.  Instead, we created responsible and proprietary recipes of carefully balanced oils and fats made to interact and naturally cleanse, moisturize and lather without the use of any synthetic additives.  We are not a major corporation, our soaps are made by hand. 

Real soap, made with care and a high regard for quality, not the bottom line.  We are a small company that came up with a great product and wants to share our discovery with those concerned enough to care about having …Clean , Healthy, beautiful, skin.

Who is Siliski Soaps Products Made For?
Everyone!  We make great soap without gimmicks or cheap marketing tricks.  Do you want a pure unscented great performing soap?  We have that.  Do you want great scents with pure essential oils?  We have that.  Do you want amazing high end fragrances?  We have a lot of those.  Do you want products made for ourselves and not just to make a buck?  You are in the right place!