We are happy to answer any questions you may have about us or our products. Have a different question? Send us an email at firstname.lastname@example.org and we will get back to you as soon as we can.
Here are some answers to common questions.
Why be palm free?
The simple answer is that palm oil is incredibly destructive to the environment. It is a major contributor to deforestation and the largest contributor to orangutan habitat loss in Indonesia and Malaysia. Even RSPO palm is made from clearing tropical rain forests. Palm oil is also harsher and more difficult to wash off the hands.
What does 'all natural' mean?
We do not use synthetically derived detergents, colorants, hydrogenated oils, or chemical moisturizers in our soaps. Our soaps are made from responsibly sourced oils using cold process techniques. All of our regular scents are essential oil blends. We very rarely use high end fragrance oils for limited release scents. These are clearly marked.
What is your shipping policy?
We try to get out orders as fast as possible. Most orders get out the door by 1-2 business days. Orders placed in the morning generally get shipped same day.
What is your return policy?
Due to the nature of our products, we cannot accept returns if they have been opened or used. We will be happy to pack samples in an order if you would like to try a particular scent. Since they are shipped with sealers, we are able to accept returns on all unopened skincare products within 30 days of purchase.